Best Order Management Systems for Magento in 2024

As an online retailer, handling orders swiftly matters. Consider the experience of Sarah, a Magento store owner specializing in home decor in Pakistan. During the holiday season, sales skyrocket, and managing orders and inventory is challenging. Despite the best efforts, orders may get delayed. It will lead to delays in shipment and stock discrepancies. Therefore it can threaten to tarnish the reputation of the retailer. This is not a unique story. Many Magento platform store owners face similar hurdles. It takes a lot of work to manage growing inventory and keep track of orders for timely delivery. At this time an omnichannel order management system will be a savior for the online store owners. 

In Pakistan, the use of Magento stores increased by 20% year-over-year in 2024 Q2. With omnichannel order management, owners can overcome certain challenges and reduce costs. In this guide, we will explore Magento's best order management system and discuss the steps to choose the right one.

What is Magento OMS?           

For managing orders on the Magento 2 eCommerce platform, the powerful Magento 2 OMS is a great option. It has real-time updates, inventory control, and order monitoring all in one centralized system.

Magento OMS is scalable and customizable to meet your unique commerce business requirements. It is designed to streamline the entire order management process.

The key functions of the Magento order management systems are: 

1. Efficient order tracking that identifies the source of the order. It allows tracking shipment history and customer messages like emails and chats. 
2. As an e-commerce order management system, it also offers inventory monitoring features. You can monitor product-specific inventory levels and check stock availability. 
3. You can also take care of the order fulfillment and have an overview of all orders, and processes.
4. It is easy to handle orders from multiple locations with large warehouses and international offices. 
5. Magento 2 order management system offers a phone tree that allows customers to connect with departments via chat, email, or SMS to address the issues. 
6. Magento also offers a mobile point-of-sale (POS) integration for different payments. This helps to simplify the orders and enhances the use of e-commerce POS integration tools.
7. Business intelligence provides leverage for the Magento commerce OMS with its valuable insights into orders, shipments, and returns.  

Benefits of Implementing Magento Order Management Software

1. Improved Data Entry 

Data entry is streamlined by Magento OMS, which makes it quicker and easier to use. Store owners only need to put in a little effort to enter inventory information, orders, and client details. It cuts down on time wasted on repetitive chores. A better order management system will help improve the customer experience as you will have the complete information. 

2. Better Visibility 

With real-time order reporting and analytics capabilities provided by Magento OMS, you may learn about customer behavior and sales patterns. You can use it to find best-selling items and possible candidates for promotions. Improved supply chain management visibility facilitates decision-making and growth planning. Accurate data accessibility improves retail operations and consumer pleasure.

3. Minimum Error

Human errors are reduced as a result of increased visibility within Magento OMS. The technology automates operations like order processing, stock changes, and form filling. These tasks are prone to human error. Thanks to the automation feature you gain insight into what the customer is looking to buy. The data-driven approach helps to reduce the mistake of placing wrong orders. Enhanced precision plays a role in the expert functioning of the enterprise.

4. Multichannel Sales Order 

The integration of product and store management across many sales channels is made easier by the multichannel order management software. This one platform offers a unified management solution for both retail and online sales.

5. Better Sales Support

Providing communication and customer service enhances customer loyalty and boosts revenue. Magento order management software shows your dedication to customer service by allowing you to connect with other departments through email correspondence and live chat.

6. Managed Customer Database

With the advanced feature, you can easily create custom fields for customer’s data. It is easier to link the data to the orders and inventory in the Magento database. If a customer agent wants to access the customer information to answer and query, they can do it easily. 

7. Easy Integrations 

Third-party integrations are a must for the order management system. Integrations such as accounting software, POS software, shipping, etc should be supported within the existing and new systems without compromising the data. With an advanced OMS, additional integrations should be easily implemented. 

7 Features to Look For in Magento Order Management System

A good Magento order management system for commerce should have the following features to support online businesses:

1. Sales Channels 

Sales channels such as call centers, online stores, or even the in-store send information collected by the Magento order management system. Such information is usable by the sales agent for order tracking, giving promotional offers, and managing inventory. 

2. Sales Support 

Multichannel order management software also helps the sales teams execute real-time tasks with the collected customer information. Such details help the sales team to perform the tasks accurately and offer the best possible solution to the customer.

3. Customer Database 

An extensive database is a must for Magento commerce software. It contains all of the customer’s information like names, email addresses, home addresses, shipping methods, order details, etc. Such information is helpful to maintain all data in one source. It assures the teams that data is safe and easy to access by the right POC in the time of need. 

4. Customer Tagging 

The Magento 2 order management system helps the sales team to assign customers a tag. These are unique tags that identify and track the performance of each customer. It can relate to the products, the quantity of ordered items, the payment to be made, and so on. Customer tagging enables the teams to create target marketing campaigns for promotions. 

5. Cloud-Based 

Any good OMS should have a cloud-based system for backups. The cloud-based systems offer leverage for real-time reporting as well. It also helps in tracking orders at multi-locations. 

6. Growth Support 

To grow the business, the OMS should be flexible enough that it can be customized as needed. Therefore Magento 2 order management software caters the need of adding new features as the business keeps growing without compromising the data. 

7. Inventory Management 

One of the trickiest slots in the retail business is keeping a stable inventory. Owners should be able to manage the inventory levels from Magento 2 stores. They can benefit from tracking inventory levels, their prices, and so on. If a product is re-ordered by the customer, it can be easily tracked and kept at the warehouse as per the demand. This way plenty of stock is available for the most-demanded products. 

9 Best Order Management Systems for Magento

1. XStak Order Management System

The XStak Order Management System is an excellent choice for Magento commerce stores across Pakistan looking to enhance their order management capabilities. With seamless integration with Magento, XStak OMS ensures a smooth and efficient order processing setup. Store owners can leverage its real-time inventory management, automated order processing, and advanced analytics features to make data-driven decisions. Its scalability means it can support eCommerce stores of all sizes, making XStak OMS a must-have solution for improving operational efficiency and driving growth.

Prominent features include: 

• Integration with Magento
• Real-time inventory management
• Automated order processing
• Advanced analytics and reporting
• Scalability for businesses of all sizes
• Excellent customer support

2. Netsuite

With its easy integration with Magento, NetSuite is an all-inclusive order management system that offers a complete approach to managing your online business. It provides a single platform for managing orders, inventory, and client connections. The strong automation features of NetSuite minimize errors and manual labor, increasing total productivity. Its extensive reporting features also offer in-depth analyses of business performance, assisting store owners in making defensible choices. The system may be tailored to meet a wide range of business requirements because of its versatility.

Prominent features include: 

• Unified platform for inventory, orders, and CRM
• Powerful automation capabilities
• Robust reporting tools
• Flexibility and customization options

3. Mageplaza OMS Suite

Mageplaza OMS Suite is a popular choice among Magento store owners due to its user-friendly interface and extensive features. It simplifies order processing and inventory management, allowing businesses to operate more efficiently. The suite includes order tracking, inventory synchronization, and automated notifications. Additionally, Mageplaza OMS Suite offers excellent customization options, allowing store owners to tailor the system to their needs.

Prominent features include: 

• User-friendly interface
• Simplified order processing
• Inventory synchronization
• Automated notifications
• Excellent customization options

4. Magestore OMS

Magestore OMS offers a range of features that streamline operations. Its real-time inventory tracking and automated order processing capabilities help businesses maintain accurate stock levels and reduce fulfillment times. Magestore OMS also provides detailed reports and analytics, enabling store owners to monitor performance and identify areas for improvement.

Prominent features include: 

• Real-time inventory tracking
• Automated order processing
• Detailed reports and analytics
• Scalability for businesses of all sizes

5. Linnworks

The next product on our list is Linnworks, a low-cost cloud-based program that lets your company handle orders, stock, and fulfillment all from a single interface. Amazon, Rakuten, eBay, and other marketplace apps are integrated with Linnworks. Its automation features help reduce manual tasks and errors, increasing efficiency. Linnworks also provides reporting and analytics tools, allowing store owners to gain insights into their operations and make data-driven decisions. 

Prominent features include: 

• Centralized platform for orders, inventory, and shipping
• Automation features
• Robust reporting and analytics tools

6. Magento 2 OMS by BSS Commerce

BSS Commerce Magento 2 checkout custom fields are best suited for the merchants. It allows them to turn a basic Magento 2 checkout into a customized checkout. The easy-to-pre-order and order management process enhances the store’s functionality. So when the customer places their order, you can create fields for a brief survey to collect customer data. It's easier to enter the results into the CRM system to be used in the future. 

Prominent features include; 

• Real-time reports like order status and shipping 
• Tracking orders and shipments 
• Custom questionnaires from the admin panel 

7. Amasty OMS

Get the best local invoices from Amasty OMS. It is well-suited for the Magento store. With the help of Amasty OMS you can perform unlimited order number generation with customer information. You can create new fields for the invoice manager enabling different templates for consulting invoices. It also offers automated order processing reducing fulfillment times. 

Prominent features include: 

• Real-time inventory management
• Automated order processing
• Comprehensive reporting and analytics tools

8. Weltpixel

Weltpixel offers a reliable order management system for Magento stores, focusing on enhancing efficiency and accuracy in order processing. Its real-time inventory tracking and automated order workflows help businesses manage stock levels and fulfill orders quickly. Weltpixel also provides robust reporting tools, allowing store owners to analyze performance and identify areas for improvement. The system’s user-friendly interface and scalability make it a great choice for businesses of all sizes.

Prominent features include: 

• Order management in real-time 
• Easy to place an order ticket 
• Customer alert via SMS or email 
• Order viewing in one place 

9. Mageworx OMS 

Mageworx OMS is a feature-rich order management system designed for Magento stores. It offers real-time inventory management, automated order processing, and detailed reporting capabilities. The system’s integration with Magento ensures efficient operation, while its customization options allow store owners to tailor the system to their specific needs. Mageworx OMS also provides excellent customer support, ensuring any issues are addressed promptly. 

Prominent features include: 

• Edit processing orders (Without canceling) 
• Multiple order actions 
• Data order synchronization
• Customer order grid 

Steps to Select Order Management System for Magento

1. Establish Your Business Goals

Establishing your business goals and requirements in detail will help you start the OMS selection process. Take into account variables such as the amount of inventory you oversee, the scale of your company, and your financial limitations. Prioritizing the features required for effective order administration will be made easier if you are aware of your unique requirements.

2. Put Together a Proposal

Make a thorough proposal that lists the features and capabilities you require from the OMS of your choice. Be clear about the inventory control method that works best for your company. Give instances or models of comparable systems that meet your requirements. A well-considered proposal guarantees that your expectations are understood by prospective vendors as well as by you. 

3. Vendor Analysis

Spend some time learning about the various Magento OMS providers and the products they have to offer. By going to their websites or interacting with customer support agents, you can obtain information. Investigate a vendor's standing and reliability in the industry before getting in touch with them. A successful OMS deployment requires that you collaborate with a reliable provider.

4. Weigh and Compare Your Choices

It is crucial to compare and assess the available possibilities after you have chosen a provider. Analyze the software's value proposition in relation to its cost. Take into account not just the quantity of features but also their usefulness and connection to your company's requirements. To get the one that best fits your needs and budget, compare several sellers.

5. Create an Execution Strategy

Working together with the vendor of your choice guarantees the success of the OMS deployment. Create an implementation strategy that details the procedures and due dates for setting up your online store. Make sure there are deadlines for testing and development, thorough work descriptions, and critical dates included in this plan. By addressing potential issues ahead of time, this proactive strategy helps reduce delays and extra expenses associated with Magento.

FAQs

Which Order Management Systems are most recommended for Magento in 2024?

For Magento in 2024, XStak is most recommended for its easy integration and user-friendly interface. It also offers streamlined order & inventory management features specifically tailored for Magento stores.     

Can Magento OMS handle multi-channel sales efficiently?      

Yes, Magento OMS is designed to handle multi-channel sales. With XStak you can expect a unified platform allowing efficient processing and order fulfillment. 

Can retailers integrate third-party APIs with Magento OMS?      

Absolutely, Magento OMS supports the integration of third-party APIs, enabling retailers to enhance their system's functionality. This allows for connections with shipping carriers, payment gateways, and other essential tools. XStak offers a straightforward API integration allowing retailers to connect various third-party services. 

What steps can businesses take to meet customer expectations with Magento OMS effectively?       

XStak is one the best OMS for Magento offering features such as real-time inventory management, automated order processing, and data analytics that help understand customer preferences and improve the customer experience. 

How does Magento OMS address the performance concerns of e-commerce businesses? 

With centralized management, it offers a single platform to manage orders, and inventory, and eliminate human error. The Magento OMS handles the high order volumes making it suitable for a growing e-commerce business along with real-time data updates. It gives a detailed insight into the business performance. 

Are there any cost considerations when choosing an OMS for Magento? 

Retail owners should consider the costs as it is a significant factor for an OMS. However, XStak offers no setup fee or licensing fees, making it a cost-effective choice to optimize order management systems. 

Conclusion

Magento OMS guarantees effective inventory control, customer satisfaction, and order processing. By providing services such as instantaneous access to inventory levels and order status updates, ecommerce stores can easily streamline their operations and provide a flawless shopping experience.

It's critical to select the best Order Management System (OMS) for your online store. XStak OMS for Magento increases customer happiness and expedites orders without the need for extensive modification, reducing overall costs.