Enterprise Order Management Software for Seamless Retail Automation

Instant gratification are the two words that best describe today’s online customer. A business needs more than just a great product to stay ahead in the retail competition. It demands efficiency and perfect operations; retail automation is the missing key. At this point, an enterprise order management system is the savior. 

As eCommerce continues to rise, customer expectations have increased as well. The need for retail automation has grown immensely according to the research conducted by McKinsey. Now customers want faster deliveries, discount offers, and a quality product. As a brand owner, you may break under constant pressure to meet the demands, but with the help of an enterprise OMS, you can manage multiple sales channels, warehouses, order fulfillment, and much more. 

In this article we will explore how enterprise order management is driving seamless retail automation, helping businesses stay head above the water and become a prominent player in the industry. 

The Need for Retail Automation

Technology is changing the way retail works. It is forcing retailers to adapt to the new tech systems for a strong business existence. In a PwC study, it was found that 45% of CEOs believe their company will not be viable in 10 years! That is if they choose not to move forward with automation they will struggle with: 

• Manual errors will be more common which can lead to data entry mistakes such as incorrect order fulfillment. It will affect the customer’s experience with your brand. 
• Slow order processing will result in delayed orders and lead to unsatisfied customer experience. 
• Inventory discrepancies will occur more often leading to unavailability of the product. Or it can lead to overstocking and losing sales opportunities. 

The majority of shoppers want online transactions, quick deliveries, and constant updates about their order progress. Businesses have ever evolved since the pandemic times, hence an enterprise order management system enables retailers to meet the fast demands. Xstak OMS is one of the popular choices that has shaped businesses’ operations and changed their processes for good. Implementing OMS has given a competitive edge over their competitors based on: 

• Increased operational efficiency with reduced manual work. Hence operations will work faster. 
• Retail automation will reduce the surplus cost of performing daily processes that would otherwise take a lot of time. 
• Build customer loyalty due to quality customer service due to AI services like chatbots and more. 

What is Enterprise Order Management Software?

Orders, inventories, and fulfillment are all managed across company systems using enterprise order management technology. Unlike small retail stores, enterprise e-commerce businesses handle complicated orders and sell wholesale to other shops and brands.

Enterprise order management systems provide analytics, intelligent order routing, inventory visibility, and other features. However, it also has sophisticated features that let a business grow and easily work with other retail technology.

Hence the reason an enterprise order management system is better than a standard OMS. It can integrate and manage several aspects of the retail business, unlike an OMS designed to manage orders. The cost and implementation are different as well. A regular OMS can be usually cheaper but enterprise OMS can be more expensive depending on the business needs. But have similar features as well like workflow automation. 

Benefits of Enterprise OMS for Seamless Retail Automation

Customer satisfaction shifts with fast deliveries and on-the-spot communication, hence the reason to implement an enterprise OMS for retail automation is more than ever. Automation changes many aspects of businesses for the better. 

Reduced Errors

The primary benefit of enterprise order management is decreased errors. Fewer tasks are manually performed and retail automating parts are handled efficiently such as tracking inventory levels, sending emails and invoices, creating pick lists, etc. An OMS for Shopify, for instance, is the best solution to automate the daily activities. 

Better Efficiency 

Automating chores can help employees work as efficiently as possible, which is something that all firms want. One such solution is to integrate a barcode scanning system with your enterprise order management system. You can expedite the picking process, this can help you automate pick lists based on the urgency of orders. The pick lists will be sent straight from your system to your employee's handheld device, where they will include stock location information.

Increased Retail Productivity 

Once manual errors are removed, retail automation productivity increases automatically. Your automation processes speed up and workflow becomes streamlined. Order delays are minimized and customers are notified promptly. 

Decreased Costs 

An effective enterprise OMS can help you cut expenses across the board for your company. Accurate and real-time inventory levels will minimize the likelihood of overordering and eventual inventory loss. It can also reduce labor overheads by reducing unplanned overtime and the need for additional team members.

Why is XStak Order Management Software the Best for Enterprise Retailers?

The larger the business is, the more complex challenges it faces. Whether it's fragmented order processing or inconsistent customer experience, it becomes difficult to manage it in the long run. Instead of opting for a regular OMS, retailers can opt for XStak OMS. It offers a great number of solutions to retailers to automate order management, improve customer experiences, track inventory levels, and especially multi-channel orders. 

A prime example is L’azurde’s omnichannel success. 

It is a leading jewelry retailer located in the Middle East. Before they implemented XStak OMS the company suffered through fragmented operations, inventory management, and online sales. After implementing XStak OMS, they achieved the goal of a unified omni-channel system. It helped them improve the inventory levels and improve their customer experience. The advanced features of our OMS are designed to help such enterprises reduce their costs, and scale businesses more effectively. 

Key Considerations When Choosing an Enterprise OMS

Integration Capabilities 

Make sure every system in your business can be effortlessly integrated with the OMS you've chosen. Optimizing operational efficiency and guaranteeing seamless data flow between many company facets depend on a well-integrated system.

Automation Features 

Choose an enterprise OMS offering automation for retail. It should eliminate the need to work manually. It will help eliminate the time constraints and remove any gaps between different processes, hence making your operations more streamlined. 

Stock Reporting 

Select an OMS that gives you strong stock management reporting and forecasting capabilities. Proper reporting and forecasting help to keep stock levels at ideal levels, avoid stock outs or overstock, and guarantee a smooth order fulfillment procedure.

Scalability 

The enterprise order management software should support your business regardless of its size. As your business grows, it should support the extending workflows, surplus order fulfillments, and streamline all of the sales channels. 

Customer Support 

Always consider an OMS for retail that provides quality and reliable support and service to its customers. It should include comprehensive training, perhaps even AI chatbots. Active customer support leads a customer to contact you in case of any query. 

User-friendly UX 

What good is an OMS if it is not user-friendly? An intuitive UX is easier to use, requires less time to train the employees, and can be used effectively. A user-friendly interface helps to decrease the probability of errors and to improve productivity. 

FAQs

How does Enterprise OMS differ from regular OMS?

An enterprise OMS is used by large-sized businesses. It offers many advanced features like complex inventory management for multi-locations. However, a standard OMS is more useful for small-sized businesses. 

Can Enterprise OMS integrate with other systems?  

Yes, an enterprise OMS can easily integrate with other systems like EPR, CRM, POS, and so on. It helps such businesses to collect real-time data and synchronize it within their operations. 

How does an Enterprise OMS handle multi-channel orders?

To manage the multi-channel orders, an enterprise OMS centralized order processing. Whether it’s online or in-store, it offers consistent order fulfillment and also helps with inventory management. The major benefit is the real-time visibility of the order statuses. 

How does Enterprise OMS manage inventory across multiple locations?

OMS like XStak easily automates and tracks inventory levels across multiple locations. It can locate inventory in warehouses, stores, and even distribution hotspots. The OMS allows reordering and ensures that stocks are managed which can be checked thanks to real-time visibility. 

How does Enterprise OMS handle returns and reverse logistics?

With the help of an enterprise OMS, retailers can automate returns and reverse orders. They can offer refunds or exchanges through the OMS to manage the returns. It also helps to reduce the poor experience of customers by tracking the returned items. 

Conclusion

You know the solutions you need to satisfy business needs and the power of enterprise OMS; now, all you need is a provider who can meet your needs. Making the correct choice when selecting an enterprise order management system vendor is critical to the prosperity and longevity of your online store.

XStak OMS is one of the powerful software that helps businesses of all sizes to manage their complex orders and inventory among other needs. You can contact us to learn more details or better yet - get a demo!